MAULI ENTERPRISES

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Our Promise

PRIVACY POLICY – Part 1 (Mauli Enterprises)

Effective Date: July 2, 2026

Mauli Enterprises (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of every customer, visitor, and user who interacts with our website, products, services, and official communication channels. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, purchase our products or services, or communicate with us through platforms such as WhatsApp Business, Rich Communication Services (RCS), email, telephone, or other digital channels.

This Privacy Policy has been prepared in accordance with applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and industry best practices. It is also designed to support compliance with Meta (WhatsApp Business Platform) requirements and RCS Business Messaging policies.

By using our website or services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

1. Business Information

Business Name: Mauli Enterprises

Address:
S N 120/3 P N 1, Shop No. 4
Near Kalika Mata Mandir
Jalgaon – 425001

Contact Number: 9764656414

Email: sachinfirke7@gmail.com

If you have any questions regarding this Privacy Policy or our data handling practices, you may contact us using the above details.

2. Information We Collect

Depending on how you interact with Mauli Enterprises, we may collect different categories of information.

A. Personal Information

We may collect information including:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City, State and PIN Code
  • Company name (where applicable)
  • GST information (if applicable)
  • Payment-related details (excluding complete card information)
  • Communication preferences

You provide this information voluntarily when making inquiries, placing orders, requesting support, or subscribing to our services.

B. Device Information

When you access our website or digital platforms, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Operating system
  • Device model
  • Screen resolution
  • Browser language
  • Access dates and times
  • Referring website
  • Website usage statistics
  • Diagnostic information

This information helps us improve performance, usability, and security.

C. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain user sessions
  • Remember user preferences
  • Improve website performance
  • Analyze visitor behavior
  • Enhance user experience
  • Measure website traffic
  • Detect fraudulent activity
  • Improve security

Users may configure their browser settings to refuse or delete cookies; however, some website features may not function properly if cookies are disabled.

D. WhatsApp & RCS Communication Data

If you communicate with Mauli Enterprises through WhatsApp Business or RCS, we may collect:

  • Mobile number
  • Display name
  • Message content
  • Media files voluntarily shared
  • Delivery status
  • Read status (where available)
  • Message timestamps
  • Customer support history
  • Communication preferences
  • Opt-in and opt-out records

This information is used solely for providing customer support, fulfilling requests, processing transactions, and improving our services.

3. Purpose of Data Collection

We collect personal information only for legitimate business purposes, including:

  • Providing products and services
  • Processing orders
  • Responding to inquiries
  • Customer support
  • Service improvement
  • Website administration
  • Order tracking
  • Appointment scheduling (where applicable)
  • Sending invoices and receipts
  • Marketing communications (with consent)
  • WhatsApp Business notifications
  • RCS notifications
  • Security monitoring
  • Fraud prevention
  • Legal compliance
  • Record maintenance
  • Internal analytics

We do not collect personal information for purposes unrelated to our business operations without obtaining appropriate consent where required.

4. Consent for WhatsApp & RCS Data Processing

By voluntarily providing your mobile number to Mauli Enterprises, you expressly consent to receive communications through:

  • WhatsApp Business
  • Rich Communication Services (RCS)
  • SMS (where applicable)
  • Telephone calls
  • Email communications

These communications may include:

  • Order confirmations
  • Payment confirmations
  • Customer support responses
  • Delivery updates
  • Appointment reminders
  • Service notifications
  • Promotional offers (only where permitted by applicable law and with required consent)
  • Account verification
  • Security alerts

You may withdraw your consent for promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Withdrawal of consent will not affect transactional or legally required communications related to your existing relationship with Mauli Enterprises.

5. Legal Basis for Processing

We process personal information based on one or more of the following lawful grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Fraud prevention
  • Security requirements
  • Protection of legal rights
  • Customer support obligations

Where required by applicable law, we obtain your consent before processing information for marketing or promotional purposes.

6. How We Use Collected Data

Information collected by Mauli Enterprises may be used to:

  • Verify customer identity
  • Deliver products and services
  • Respond to customer inquiries
  • Process payments
  • Improve customer support
  • Send order updates
  • Provide WhatsApp notifications
  • Provide RCS notifications
  • Manage customer accounts
  • Prevent unauthorized access
  • Improve website functionality
  • Personalize user experience
  • Conduct analytics
  • Detect fraud
  • Resolve disputes
  • Enforce our Terms & Conditions
  • Comply with legal obligations
  • Maintain business records

We use personal information only to the extent reasonably necessary for these purposes.

7. Data Retention & Deletion

Mauli Enterprises retains personal information only for as long as necessary to:

  • Fulfill contractual obligations
  • Complete transactions
  • Provide customer support
  • Meet legal requirements
  • Resolve disputes
  • Maintain accounting records
  • Protect legal rights

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed using commercially reasonable methods, unless retention is required by law.

Users may request deletion of their personal information, subject to any legal or regulatory obligations requiring continued retention.

8. Data Sharing with Third Parties

We do not sell or rent your personal information.

However, information may be shared with trusted third parties when necessary to provide our services, including:

  • Meta Platforms for WhatsApp Business communications.
  • Google services where integrated with our business operations.
  • Telecom operators for RCS message delivery.
  • Payment gateway providers.
  • Shipping and logistics partners.
  • Cloud hosting providers.
  • IT service providers.
  • Customer relationship management (CRM) platforms.
  • Professional advisers such as auditors or legal consultants.
  • Government authorities or law enforcement agencies where required by law.

All such sharing is limited to the extent necessary for the relevant purpose and subject to appropriate contractual or legal safeguards where applicable.

9. Security Measures & Encryption

Mauli Enterprises implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security practices may include:

  • Secure servers
  • Firewall protection
  • Access controls
  • Password-protected systems
  • Role-based access permissions
  • Data encryption where appropriate
  • Secure communication protocols (such as HTTPS)
  • Periodic security reviews
  • Employee confidentiality obligations
  • Monitoring for unauthorized activities

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Learn More

Stay Secure

Your privacy matters to Mauli Enterprises—trust us to protect your data every step of the way.

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